Interesting article on BoingBoing about how Wired Magazine is banning lazy PR people who just fire over press releases without qualifying the story.
http://www.boingboing.net/2007/10/30/wired-editor-bans-pr.html
Labels: Online PR, pr, PR 2.0, Sydney Online PR, Sydney PR
Posted by Nick HaC @ 4:54 PM
While the US has engaged Online PR much more rapidly than many other countries, it is interesting to see some early activity in Online PR in Australia.
As far as we can see the Australian Online PR industry is evolving in several ways
- Traditional PR agencies are adding digital media to their services ( with little understanding of the depth and technical aspects required by Online PR)
- Boutique Technology PR agencies sprouting up - who are reasonably solid and do embrace social media or SMO (but don't cover SEO)
- Web and SEO agencies rebadging their work as Online PR (without the holistic approach required)
The reality is, PR has changed. PR is all about influencing the influencers. But as we have seen, the scope of influences have changed. No longer do TV, Newspapers and Radio hold the greatest influence over toady's consumers. A recent stat we came across mentioned that 65% of all Australian consumer purchases greater than $200AUD were researched online (ABN 2007).
When researching online, bloggers and social recommendation often hold significantly more influence than spun up Press Releases on any of the major news outlets.
So how do we deliver real value Online PR in Australia?
Well, if PR is about influencing the influencers, then Online PR is about influencing Online Influences, weather the influences are search engines results, bloggers, consumer review sites, forums, social media and community networks such as Facebook and MySpace.
So how to you influence online?
- Find out who is actually influential. We use BuzzNumbers Online Media Measurement to evaluate just where and who is influencing
- Target these Influencers and evaluate who can be contacted (you may require some technical research methods to find out exactly how to contact these people)
- Engage in relevant, honest, authentic, spin-free conversations with these Influencers
- Be prepared to take negative feedback, and to openly and honestly address the critisism.
- Offer influencers something of real value.
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Shifted Pixels provides Online PR Services and Consulting to Sydney and Australian based businesses, and we also offer white label consulting services to Traditional PR and Marketing agencies who may be looking to get ahead in this rapidly emerging space.
Call us for a quick chat with one of our friendly staff.
Labels: blogs, communities, consumer, conversations, Online PR, Online Reputation Management, pr, PR 2.0, seo, Sydney Online PR, Sydney PR
Posted by Nick HaC @ 3:33 AM
Interesting news from the ACCC who say that Consumers consider blogs as reliable and as influential as mainstream media.
Sounds like call to action for online reputation monitoring :P Its also interesting to consider how the ACCC see's its role in new media. Will they try to control and censor australian bloggers and online review sites.
"CONSUMERS who get their news from the internet are likely to trust a blog for reliability as much as a mainstream media site, the competition watchdog said today.
"For a growing base of users, these are all equally valid sources of news, information, entertainment and gossip, and users are not necessarily discriminating between traditional and new sources.""
This is very cool but also scary, what has made the internet great is its total freedom. Will that be eroded by Australian governments and what can we do to ensure that bloggers cannot be held legally liable if they critisise an Australian Company online.
Source: Courier Mail
Labels: Blog, blogs, consumer, conversations, internet, Marketing, online, pr, PR 2.0, reputation, reputation management, reputation monitoring, sem, seo, social media
Posted by Nick HaC @ 6:29 AM
New economy consumers are different. Selling traditional mass market products in the new economy doesn't work.
We are almost back to in the pre-industrial era of the fundamentally open market place, where buyers and sellers are 100% equal.
I think is is a broader change, markets are efficient and business as usual has changed. It will be increasingly more difficult to sell rubbish products and add some fancy marketing and become successful.
Social media, bloggers and online community's will see through the lies and talk about it. This will lead to negative online conversations.
Negative conversation about your company/brand/service WILL impact your search engine reputation, which consumers DO read
The frightening part is what people say about online can never be erased, and can be searched for all time! With services like Google and Archive.org, your bad press online can never be erased!
If what your selling isn't authentic, honest, real and of measurable value... start selling something that is, or it will damage you in the future. If you wouldn't buy it yourself, don't expect your customers too.
Labels: communities, consumer, conversations, Online PR, online reputation monitoring, pr, PR 2.0, reputation management, reputation monitoring
Posted by Nick HaC @ 5:41 AM
The new private online communities (facebook/twitter/myspace) have becomes the new social forum for consumer discussion.
Traditionally media/brand monitors and people interested in consumer sentiment analysis looked at at open forums for insight into what people are thinking (news, tv, magazines even google).
How do brands get access to, interact with, understand and analyse these walled gardens for what people are really saying about them?
more soon...
Labels: communities, consumer, pr, social networking, viral, web 2.0
Posted by Nick HaC @ 5:43 AM
We have blogged about Twitter and emerging lightweight social networks over the past few months. This week in Sydney was the first STUB meeting (Sydney Twitter Underground Brigade), a group of 100 or so sydney twitterers. We were pleased to attend and meet the other elite emerging web 2.0 community influencers.
The interesting aspect of the twitter community, is that the majority of members are either
- Internal influencers within companies
- Change drivers within digital agencies
- Influential bloggers and podcasters
- Jerky corporates trying to understand and exploit the social media space (like telstra)
- Awesome net-savvy community engager's from non evil companys (like microsoft)
If your on twitter, you can connect with us at http://twitter.com/nickhac or http://twitter.com/shiftedpixels
Dave King of our own St Edmonds Lab hypothesizes that Twitter circles can amplify existing social circles Download MP3 (2.3M)
Nick Hack of Shifted Pixels imagines casual group gatherings that are instigated and organized through Twitter bursts. Download MP3 (1.8M)
Cathy Edwards of the Telstra Chief Technology Office points to the corporate dimension of Twitter: Maintaining and deepening business relationships Download MP3 (2.5M)
Ian Grant of Sound Alliance sees worldwide fan circles spontaneously forming around live gigs, bands and music minutiae. Download MP3 (1.9M)
David Whittle evaluates the true data amassed through Twitter. He envisions that the constant messages about state create new marketing opportunities Download MP3 (3.7M)
Labels: Blog, communities, consumer, online, pr, social networking, web 2.0
Posted by Nick HaC @ 5:12 AM
We have seen an explosion of consumer choice, a new level of scarcity of consumer attention, the growth of abundance of options and masses and masses of online consumer review and comparison sites.
Under 30's have grown up with advertising, and are fully aware of the processes that corporate marketers use to sell them products.
Are there are more products than consumers need? Just go to the supermarket, you have 20 types of peanut butter, 200 types of cheese and 80 types of toothbrushes.
Want to but a tshirt online? Which one of the 10 million sites do you choose?
We could speculate that consumers and businesses make more choices based on social recommendation than advertisements.
We could also speculate that are seeing the end of the media-industrial era, and the rebirth of the pre-industrial era consumer run Market Place (this time with global, realtime efficiencies).
This new era is the market place of the people for the people. Of course there will still be a strong need for insustrial processes, but these will become commoditised as platforms, just like electricity and the railroads have become.
If you are selling a product, a service or an idea... spreading your brand will soon strongly rely on person to person social reccomendation.
But with so many products and features on offer, how do you get noticed? Instead of selling based on pure functionality, as a coat functionally keeps you warm, the new market is about style! So what defines style or fashion, social influence and reccomendation?
The drivers of social reccomendation are the early adopters, the merchants of cool. Those who take early risks and by breaking the norm send waves through the social landscape. Sometimes they succeed, and sometime they miss the mark. Aside from the risks of this space, this is the source of new social influence and trends. And this space must be recognised.
Dont think this only applies to consumer goods, business to business services and products follow the same rules. Business communities and social networks are potentially even closer, tighter and more intimate than those of the consumer social community. Is it possible that the tightness of the business community creates an even stronger desire to use the hip process or service or business practice?
The rules of consumer influenced have changed. Has your businsess shifted?
Labels: advertising, behaviour, branding, communities, consumer, design, internet, Marketing, online, pr, reputation, social networking, technology, viral, web 2.0
Posted by Nick HaC @ 5:46 AM
In the golden age of branding, several guests at the party held sway: brand, PR, marketing, external relations (ER), research, and the agencies. On top of that, we had a few occasional attendees, such as consumer affairs, investor relations, and community relations.
Today, in the golden age of consumer empowerment, we have the same party guests, but their sway is being challenged in a very big way by an aggressive, sometimes rude and abrupt new guest at the party: the consumer influencer.
I'm talking about the loudmouths everyone hears and reacts to. These folks really move the needle when it comes consumer generated media creation and spread. They write the power blogs, lead the communities, organize the forums, create the boards, upload the most viewed videos on YouTube, lead mini-revolutions on Facebook, and more.
They may have accrued influence over time or have situational influence (e.g., they were first to try and review the iPhone, hence setting off a broader chain reaction). That influence often spills from the online zone into the offline or vice versa. Indeed, today's uber-influencers are largely platform agnostic, except they tend to have a more quantifiable digital trail of results online. Put another way, if you search their names, you'll find evidence of something they said.
Who manages and converses with these influencers?
Is there a defined person, department, group, or entity within your organisation charged with influencer management? Should there be? Equally important, what are the risks of too many folks going after the same constituency?
Our advice is to engage a partner like shifted pixels to monitor, engage with and report on thesee internet conversations. Engaging a blogger or high profile forum members requires a very different set of techniques than traditional PR. Keen to know more, call us for a quick chat.
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Update: 11 July 2007
Ok so we must confess we have been caught out for copy pasting (see comments) from one of our favourite websites for the majority of this blog post. They say imitation is the sincerest form of flattery, and whilst that is true, if your gunna copy other people stuff, you really should to give credit to your source.
We were in the wrong, and we definitely were not practicing what we preach. Sorry readers...
Thanks Richard (http://richardstacy.wordpress.com), sorry bud, sometimes we just get so excited with the ideas out there we cant help but publish them, and its very easy to want to own that idea for yourself.
Labels: communities, consumer, Marketing, pr, reputation
Posted by Nick HaC @ 12:34 AM
Every single day, someone, somewhere is discussing something important to your business; your brand, your executives, your competitors, your industry.
Are they hyping-up your company, building buzz for your products? Or, are they criticizing your service, complaining to others about your new product launch?
A great brand can take months, if not years, and millions of dollars to build. It should be the thing you hold most precious. It can be destroyed in hours by a blogger upset with your company.
A new product launch could take hundreds of TV commercials, dozens of newspaper ads, and an expensive ad agency.
It can also spread like a virus with the praise of just one customer, at one message board.
A company can dominate market share, throttle competition and hold the #1 brand in the world.
It can also crash in months if it fails to listen to what its customers want.
By now, you should have an understanding of just how powerful consumer generated media (CGM) is. Your next action could be the difference between your company’s success or failure. Do you click the back button and ignore the conversation, or; do you engage a partner who can help you manage and interact with this new online community?
Shifted Pixels is managing online reputation for some of australia's largest companies, call us for a quick chat to let us know about your online reputation.
Labels: branding, communities, internet, Marketing, online, pr, reputation, social networking
Posted by Nick HaC @ 6:36 AM
Our friend Trevor Cook, a well known blogger and PR guru, has released a fantastic online guide to Social Media.
What is Social Media?
The online communities, technologies and practices that people use to share news, opinions, insights, experiences, and perspectives.
The paper includes lots of new stuff on emerging communities such as second life, wiki's, twitter, myspace, facebook aswell as "traditional" social media - blogs, rss, podcasts and more.
Check it out - Guide to Social Media
Labels: Blog, communities, consumer, mark, Marketing, online, pr, reputation, social networking, web 2.0
Posted by Nick HaC @ 6:46 PM
Its been interesting to see the new breed of communities and publishing tools coming out in true web 2.0 style.
Of course Twitter is the darling of this breed of online apps, however there are a number of awesome new lightweight online communities and web publishing apps coming out.
Twitter, http://www.twitter.com
Tumblr, http://www.tumblr.com
Virb, http://www.virb.com/
Groovr, http://www.groovr.com/
The interesting thing about these new online conversations, is that they are inhabited by many early adopters, high profile bloggers and those who are influencers of influencers.
For example, on twitter, the upper class of web entrepreneurs and tech leaders are posting insights from every moment of their daily lives including:
Dave Weinberg - Founder Scripting.com
Adam Curry - Founder, Podcasting.com
Robert Scoble - Ex Microsoft Chief Blogging Officer
Frank Arrigo - Microsoft Evangelist and Community guru
Jason Calacanis - Founder Weblogs Inc & CTO at AOL
John Furrier - CEO/Host of PodTech.net
Micheal Arrington - Founder of TechCrunch
Rafe Needleman - Chief Editor Business 2.0 Magazine
Mark Jones - IT Editor, Australian Financial Review
Aswell as Real World Influencers
Barack Obama & David Brent :)
By making a presence in these communities you have a unique opportunities to hear inside news, and to converse with those who make news happen.
Shifted Pixels is working with brands helping them make presence in these new emerging online communities. Contact us for a quick chat on how we could help your brand online.
Labels: communities, internet, pr, social networking, web 2.0
Posted by Nick HaC @ 5:11 AM
We recently came across a 'whitepaper' from Daryl Wilcox of Daryl Wilcox Publishing (associated with Sourcewire etc), which provided a very interesting overview of the future of traditional PR, which began with an interesting conjecture in 2017
However it soon returns to normality, and highlights what many PR organisations are starting to consider, namely whether to adapt to changing trends and behaviours as to how people read and gather news. To quote the whitepaper:
''The worst case scenario for PR, and this is real world and not fantasy, is that PR loses significant ground to an apparently more dynamic and imaginative profession - search marketing. The danger is this new discipline will take a bigger slice of the marketing budget at the expense of search marketing will start to take on communications roles which were previously part of the PR function''.
As the report goes onto state, there is already significant evidence of this. Many traditional offline publishers are now pouring money into online.
Search engines are also the weapon of choice when researching products or services, once the sole domain of offline publishers. Companies are getting wise to this, and the associated spend online is reflective of this trend. Added to this, is the ability of search marketing in order to drive traffic to the site.
Search marketing budgets are often similar to PR budgets nowadays - ranging from retainers for small clients of circa $500 per month to budgets of over circa $50000+ per month. However search marketing has one significant advantage over traditional PR in as far as it can demonstrate return on investment more effectively, easily and objectively. This is particularly important in many companies where every penny is accountable. As a result many search engine marketing companies are offering a range of online PR services such as PR syndication. This impacts PR as many organisations that would never have previously considered PR are now introduced to PR by search marketing agencies.
However the PR industry have been fairly slow in response. The report highlighted the CIPR conference in November 2006, where not one of the 14 sessions had any Online PR bias. As the report puts it - ''The transformation of the media by the Internet was not a revolution, it was a slow burn. Now it as a raging fire''
However we are in danger of singing the whitepapers praises too highly. Whilst we fully agree with much of the report (particularly with my SEM hat firmly on), the reference to PR professionals being potentially better at SEO than search marketeers seems slightly of the mark. SEO is not all about numbers, numbers is merely a part of the fully equation, and it is this attention to the numbers along with the terminology and phrasology, that allows us search marketeers to leverage this ROI from online.
However Daryl's document is written with the PR sector particularly in mind, and as such does an excellent job as such in advising PR of the potential of the Internet, whether or not they choose to utilise that information is another question. To be honest, there is no reason why Search Marketing and PR cannot cohabit side by side.
We am currently working with a well respected PR agency, who are wholly embracing Online PR and the opportunities it can offer, and we are sure they want be the last.
To PR agencies. If you haven’t embraced the Internet, call us for a quick chat.
Posted by Nick HaC @ 2:59 AM
Once you've optimised your website copy, you'll find that the most important part of optimisation happens off the page - where links from external sites back to yours play a vital role in telling Google and other search engines how important your site really is.
Link building works best when you have a one-way link from another quality site to your own. You can try all sorts of tricks to build up the number of links you have, but to maximise your results concentrate on obtaining links from quality sites.
Of course quality links are not that easy to get! But many companies have an under-used resource that could generate hundreds if not thousands of quality links. That resource is public relations.
Good public relations and the online practice of link building are natural bedfellows. First, because the dynamics of each is remarkably similar and second, because when used in tandem with important keywords in mind, they can produce spectacular results:
- Public relations is the process of building a company's reputation, largely through the use of positive media coverage.
- Link building is the process of building a web site's 'reputation' by getting links from relevant and respected web sites.
- Success cannot be guaranteed
- Relationships and industry knowledge are important
- You've got to give up some control
- Results can be spectacular
Posted by Nick HaC @ 2:53 AM
Basically, reputation management (online) is the business of monitoring what the marketplace is saying about your brand. It also means responding to situations before they run out of control. Venues include blogs, discussion threads, forums and social networking sites. A simplistic forumla is to allocate a proportion of resources to reputation management in relation to how important your brand is to your overall business.
Monitoring how consumers talk about your brand can provide early warning signs for product or service issues as well as promotion opportunities that can be leveraged. Companies can start by subscribing to RSS feeds of search results on their company name from blog and news search engines, set up a Google Alerts account or use Conversation Trackers.Shifted Pixels offers Online Reputation Management, Contact us for more information
Labels: branding, Marketing, online, pr, reputation
Posted by Nick HaC @ 2:37 AM
Basically, online PR invlolves activities geared towards influencing media, communities and audiences that exist solely on the Internet using online channles. That includes search engines, blogs, news search, forums, discussion threads, social networks and other online communication tools. Brand reputation monitoring and management is also a focus area for online PR.
Offline PR deals with the same things except with print, radio TV, conferences/events and other "real life" venues. One difference between online and offline PR is in pitching. For example, before pitching a print journalist, the publication's editorial calendar is researched to see if there are any planned story opportunities. The subsequent pitch is specific to the upcoming story.
Popular blogs can be as influential as many print publications, but pitching a blogger requires a careful approach. There is no editorial calendar for blogs so it is important to read previous posts and become very familiar with the subject matter covered. When pitching a blogger it is better not to include the press release in the pitch, since most bloggers don't write stories based on press releases, they point links to a release and write their own commentary.
When you pitch a blogger poorly, they may post your pitch to their blog for all to see. A print journalist will just hang up on you.
Labels: consumer, conversations, Online PR, Online PR Sydney, pr, PR 2.0, Sydney Online PR, Sydney PR
Posted by Nick HaC @ 2:29 AM
How has online PR become the medium of choice in the ever-widening Internet marketing spectrum? First, a little history...
In the 1970s and 80s, advertising and direct mail were the love objects of every serious marketer. Then came traditional PR, trumpeted as the cost-effective tactical alternative in a fragmenting media market.
With the advent of Internet marketing, traditional offline PR has begun to lose some of its lustre. The simple fact is, 'online' is sexy. Like global warming and environmental issues, 'You're nobody til somebody loves you' - as the old song has it.
No matter that media consumption currently includes both offline and online reading. The online tsunami is about to change the media landscape for ever. Or is it?
According to a recent White Paper by Daryl Willcox (of the eponymous UK publishing company - http://www.dwpub.com), traditional PR could be replaced in as few as ten years by online PR whose foundation of 'search marketing' accountability will make it the primary tactical weapon in most marketers' armouries.
This is an interesting scenario and one which must frighten the pants off 'old media' types. Only time will tell if the soothsayers are correct in their predictions. The evidence currently available suggests that most of us will remain omnivorous in our choice of media.
Yes, we'll go a-Googling. We may even sign up for an RSS feed or two. But we'll also take a tabloid to bed, and maybe even a magazine or book.
For hard facts and instant information, the Internet is an awesome animal. To have multiple Wikipedias at our fingertips is something few of us would have f
