February 29th, 2008

Understanding Social Media

What is Social Media?

In short Social Media (or New Media) is the democratisation of what influences consumers, businesses, entertainment and news.

We think it’s a nice term that basically just sums up the change over the last few years in the way people, companies, organisations, Everyone are using the web now.

Social media is empowered by the “wisdom of crowds” to connect information in a collaborative manner, stimulating a bottom-up democratic approaches to influence.

This is a big change in the way that the media has been produced and consumed in comparison to the past. Old Media influence was limited to the few and or wealthy, and there were much fewer channels for feedback, discussion, error correction and criticism on a broad scale.

Why engage Social Media?

Almost all of us have heard of Digg, YouTube, LinkedIn, MySpace, del.icio.us or Facebook.

While we all have our favourites, its important to realise that there are thousands if not millions of unique, niche, long tail communities across these hundreds of social media sites.

If your company has a Blog and your staff are using LinkedIn that is a great first step.

However to leverage the full power of social media its reccommended to jump in the deep end and gauge the influence of these niche communities across these hundreds of social media sites.

Finding your Influencers within Social Media and engaging with them in conversation on their terms offers your business a sea of new opportunity.

So what are the major social media sites?

What you mightn’t know is that according to Favourite Blog, there are more than 237 Social Media Websites out there as of Feb 2008.

To sum up there are at least:

  • 30 Social Networking sites including Bebo, Facebook, MySpace, Ning, Orkut, LinkedIN, Spock
  • 16 Social Aggregation sites including Friendfeed, mEgo, Multiply, Socialurl, Socialmarker, Second Brain (beta)
  • 68 Social Bookmarking sites including BlinkList, del.icio.us, Furl, Google Bookmarks, Linktopia, Rawsugar, StumbleUpon
  • 15 Social Events and Opinion Sites including 43Places, Evite, Socializr, TripAdvisor, Upcoming, Yelp
  • 8 Social Gaming sites including Habbo GameSpot Kongregate Xfire Hello Kitty Online
  • 8 Social Micro Blogging sites including Jaiku, Tumblr, Twitter

Shameless Plug

At Shifted Pixels we work with some of Australia’s largest corporates and most rad startups delivering strategy and implementation for social media optimisation, web 2.0 marketing, community engagement, consumer insights, web reputation management and other online PR and marketing services.

If you would be interested in discussing the opportunities that these may offer you business, we would love to talk to you! Contact Us

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Call Shifted Today on 02 9993 0453 At Shifted Pixels we go the extra mile to ensure that whatever work we do be it strategy, planning, design, development, online marketing, media buying yields a tangible net benefit. Give us a call, we would love to help your business grow online! See what shifted pixels has to offer

February 29th, 2008

Choosing a CRM for your business, our findings and thoughts post-implementation

Just recently we have gone through the process of choosing and moving over to a CRM (Customer Relationship Management) system for our business.

We evaluated SugarCRM and we had at least 20+ recommendations to use it from our friends and contacts at LinkedIn. We got some great advice from those who had been there and done it before – The power of crowdsourcing huh!

In the end we went with Salesforce.com and our guys love it. The outlook integration has made it easy to bake CRM into everyday communications without the need to copy paste between Email and CRM all day.

Choosing to go through the CRM implementation process has been a great thing. It has already noticeably increased our sales efficiency and we have closed more clients more quickly than ever before. Throughout the implementation we were forced to focus on making sure we sell our services in the way our clients like to buy them (at the advice of our friend at Ernst & Young, Rob Kingma). This has basically revolutionised our sales efficiency and closure rates, and without a CRM this would have been almost impossible.

However now we have a CRM we have been reflecting on what is next for us in terms of business efficiency and future scalability…

Ideally we would like to see something more holistic from any of the CRM systems we evaluated.

It seems most “CRM” products are really great at sales pipeline management, but don’t really cover the end to end business CRM efficiency features we dream about.

For example we would love Cross Channel Marketing Conversion linked into the Sales Pipeline Features coupled with Project management, Resource Allocation, Timesheets, Invoicing, Profitability Reporting, Customer Satisfaction Surveys. Right now we would need to integrate 10 different systems to achieve that.

What we have learnt is solving the problem of how to best acquire customers is a great problem to fix, but it creates a whole new bunch of problems focused on making sure you actually have really happy repeat customers that are profitable for your company.

This may be just as important to success, and even harder to get right.

We welcome your thoughts…

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Call Shifted Today on 02 9993 0453 At Shifted Pixels we go the extra mile to ensure that whatever work we do be it strategy, planning, design, development, online marketing, media buying yields a tangible net benefit. Give us a call, we would love to help your business grow online! See what shifted pixels has to offer

February 28th, 2008

The Cool Kids

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Call Shifted Today on 02 9993 0453 At Shifted Pixels we go the extra mile to ensure that whatever work we do be it strategy, planning, design, development, online marketing, media buying yields a tangible net benefit. Give us a call, we would love to help your business grow online! See what shifted pixels has to offer

February 27th, 2008

Build it and they will come?

First, the "build it and they will come" mentality is a fallacy. You need to build something great and have distribution in order to succeed. And distribution is hard to get.

There are many ways to get distribution. One of those is through press. If you have a great product, the more people that find out about you, the more people will know about you. And they'll tell their friends, who'll tell their friends, etc.

Another subtle press benefit: you're getting links from a bunch of very highly-regarded sites, and this helps out your rankings in search engines quite a bit, which builds more traffic.

There are plenty of other good ways to get traffic too, such as engineering for viral growth, but press can have huge benefits for the right product.

Second, in order to get people to use your product, you have to stay alive. This sounds obvious, but a ton of people spend 6 months building a product, launch it, and give up within 3 weeks.

Plain and simple, it's going to take time for people to start using your product — there are exceptions, but it's generally not the norm. So you need to expect that, and be willing to give it time. If you give up within a month or two, your product definitely won't be successful.

Once you launch, people start to know about you. If you launch early, you can start earlier on the process of acquiring users. Don't launch with a crappy product — launch as soon as what you have is better than what is out there. But don't wait for a perfect product — launch as early as you can, get user feedback, and keep improving the product.

Call Shifted Today on 02 9993 0453 At Shifted Pixels we go the extra mile to ensure that whatever work we do be it strategy, planning, design, development, online marketing, media buying yields a tangible net benefit. Give us a call, we would love to help your business grow online! See what shifted pixels has to offer

February 27th, 2008

Beware of Freeconomics – The Dangers of Free

A few weeks ago ReadWriteWeb published a piece on this blog entitled The Danger of Free, in which we discussed the rise of free – a marketing strategy where digital products are given away. This month's issue of Wired magazine features a cover story on the topic by editor-in-chief Chris Anderson. The article is a preview of his forthcoming book, called (you guessed it) Free. However in this post we look at two issues that make this new economic model rather worrisome: monopolistic markets and complex transactions.

Chris and other advocates of freeconomics argue that with costs of digital products rapidly dropping, it is best to give them away for free. This ensures customer commitment, because people would much rather get stuff for free than pay even a penny for it. Chris cites examples like free web mail, free DVR, free 411 and even $20 airline tickets (not quite free, but getting close) as evidences of the emergence of freeconomics.

While it is true that people like free stuff and it is true that large companies can afford to give away stuff for free, what is not clear yet is whether freeconomics is a good thing.

Read the full article at ReadWriteWeb

Call Shifted Today on 02 9993 0453 At Shifted Pixels we go the extra mile to ensure that whatever work we do be it strategy, planning, design, development, online marketing, media buying yields a tangible net benefit. Give us a call, we would love to help your business grow online! See what shifted pixels has to offer